At all times we act with integrity, providing quality service, being reliable and responsible. Hence, we take pride and ownership in all that we do and say to our customers and other stakeholders.
Excellence
We ensure we always do what we say we will and strive for excellence and quality in everything we do. If we give our word we keep it unless agreed otherwise by all parties!
Customer Service
We enjoy their custom and so they deserve our service -timely, friendly, responsive, proactive, meeting their needs and aiming to delight all the time.
Ownership
Taking ownership of our customers’ needs and being accountable for delivering friendly and professional service is non-negotiable on our side. We are each fully accountable for our work in gaining any possible repeat business with customers and understand our customers’ business.
Honesty
We remain open and honest in all our dealings and maintaining the highest integrity at all times. All concerns are aired constructively with solutions offered and each person is as skilled in some way as another and is entitled to express their views without interruption.
Teamwork
We work with one another with enthusiasm and appreciation, providing support to one another, working cooperatively, respecting one another’s views, and making our work environment fun and enjoyable.
McFranc Resources: "Bridging global trade barriers"
